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You can remove QRTRAC branding by connecting your own custom domain—a feature available starting from the Business plan. Once connected, your QR codes will display your custom domain instead of qrtrac.com URLs.
Yes, QRTRAC can support fully brand-specific custom domains for your QR codes. You can use any subdomain of your brand domain (e.g., qr.seara.com, links.yourbrand.com) to maintain complete brand consistency.
Yes, migration is possible, but success depends on whether your existing codes use your own custom domain or a third-party domain. If you're using your own custom domain, migration is straightforward. If using a vendor-provided domain, you'll need to coordinate with your previous provider to set up redirects.
Already printed QR codes cannot be migrated if they use a third-party domain (e.g., qrstud.io), as you are "locked in" to that provider's domain. However, if you're using your own custom domain, migration is always possible through subdomain-level redirection.
Using your own custom domain ensures you're not tied to one provider and can migrate your codes freely in the future. If you use a vendor-provided domain, you're locked into that platform. With your own domain, you maintain control and flexibility to switch providers without reprinting QR codes.
You can: 1) Add QRTRAC as a member to your existing QR platform (e.g., Bitly), or 2) Download all QR codes and send them to QRTRAC in a ZIP file for import. Our support team will guide you through the migration process to ensure all codes are properly transferred.
Continue using the existing printed codes until they expire, but create all new codes with QRTRAC using your own custom domain. This ensures future codes are portable and not locked to any vendor.
Yes, it's possible to bulk create codes on QRTRAC while maintaining Bitly-owned domain URLs. However, we recommend migrating to your own custom domain to avoid vendor lock-in and gain full control over your QR codes.
The Business Plus plan is specifically recommended, though custom domains are available on higher tier plans as well. Business Plus includes 5 custom domains, while Legendary includes 25, and Enterprise offers unlimited custom domains.
Dynamic QR codes allow you to change the destination URL after the code is printed. They redirect through our servers, enabling real-time updates and analytics tracking. Unlike static codes, dynamic codes can be edited anytime without reprinting.
Static QR codes have fixed content and cannot be changed after creation. Dynamic QR codes allow URL changes and provide analytics. Use dynamic for campaigns that may need updates, tracking, or analytics. Use static for permanent, unchanging content where tracking isn't needed.
Yes, with dynamic QR codes you can edit the destination URL anytime, even after printing. The same QR code will redirect to the new URL without needing to reprint or redistribute the code.
No, you don't need to download them one by one. Use our bulk creation feature or API to generate unique QR codes for each customer automatically. You can integrate our API with your registration form to automatically create and send unique QR codes via email.
Yes, we offer a comprehensive REST API for creating, managing, and tracking QR codes. API access is available on Business and Enterprise plans. The API allows you to programmatically create QR codes, update destinations, and retrieve analytics data.
You can bulk create QR codes using CSV upload or our API. Simply prepare a CSV file with your data and upload it through the dashboard. The system will automatically generate unique QR codes for each row in your CSV file.
QR codes are available in multiple formats: PNG, PDF, SVG, and EPS. You can download them in your preferred format from the dashboard. PNG is best for digital use, while PDF, SVG, and EPS are ideal for professional printing.
All QR codes are delivered in multiple formats: EPS, PDF, PNG, and SVG, ready for both digital use and professional printing. EPS and SVG are vector formats perfect for large-scale printing, while PNG and PDF work well for standard printing and digital displays.
Create your QR code in Qrtrac, download it in high-resolution format (EPS or PDF recommended), and provide it to your packaging designer or printer. Ensure the QR code is at least 2cm x 2cm (0.8" x 0.8") for reliable scanning.
Yes, you can add your brand logo (including Seara logo) centered in the QR code. This feature is available on Business and Enterprise plans. The logo is automatically optimized to ensure the QR code remains scannable.
Absolutely! You can customize QR code colors, add logos, and adjust the design to match your brand identity. Available on Business and Enterprise plans. Maintain sufficient contrast between foreground and background colors to ensure scannability.
We provide a variety of pre-designed templates that you can customize, or you can design your QR codes from scratch using our design tools. Templates include various styles, colors, and logo placement options to get you started quickly.
The minimum recommended size is 2cm x 2cm (0.8" x 0.8") for standard printing. For larger distances, increase the size proportionally. For example, if scanning from 1 meter away, use at least 5cm x 5cm (2" x 2").
Yes, password protection is available for QR codes. Users will be prompted to enter a password before accessing the content. This is useful for exclusive content, member-only access, or secure document sharing.
Yes, you can schedule QR codes to activate or deactivate at specific dates and times. This is useful for time-limited campaigns, event promotions, or seasonal content that should only be available during certain periods.
Yes, you can set up smart redirects that send users to different URLs based on their location, device type, language, or other criteria. This allows you to provide localized content or device-specific experiences.
Yes, we support WiFi QR codes. Users can scan the code to automatically connect to your WiFi network without entering credentials manually. This is perfect for cafes, offices, events, and hospitality venues.
Yes, you can create custom landing pages with your branding, messages, or call-to-action buttons before redirecting users to the final destination. This allows you to add context, collect information, or provide additional options before the final redirect.
Yes, you can create vCard QR codes that allow users to save contact information directly to their phone's address book. Perfect for networking events, business cards, or any situation where you want to share contact details easily.
Yes, you can create QR codes that use deep links to open specific apps. This works for popular apps like WhatsApp, Instagram, and custom app URLs. Users will be directed to the app if installed, or to the app store if not.
Yes, you can set QR codes to be one-time use only. Enable the "Single Redemption" option when creating your QR code. Once scanned, the code will be deactivated and cannot be used again. Perfect for coupons, tickets, or exclusive offers.
The 2500 Dynamic QR Codes limit applies per account, not per customer or outlet. You can create up to 2500 dynamic QR codes in total across all your campaigns and use cases.
When you reach your QR code limit, you'll be notified and can either upgrade your plan or wait until the next billing cycle. Overage charges may apply on some plans. Contact support for assistance with plan upgrades.
Yes, you can set expiration dates for your QR codes. This feature is available in the advanced settings when creating or editing a QR code. Once expired, the code will no longer redirect or function.
No, there's no limit on the number of scans for a QR code. However, you can set scan limits if needed for specific campaigns. Unlimited scans are included in all plans.
Yes, our Enterprise plan includes multi-client management and white-label functionality. This includes separate workspaces, admin dashboard, custom branding, and domain options. Each client has their own login and workspace with isolated data. Contact our sales team for details.
Yes, white-label solutions are available on Enterprise plans. This includes custom branding, domain options, and removal of Qrtrac branding. You can fully white-label the platform with your own branding and domain.
Yes, you can suspend your subscription anytime from your account settings. Your data will be preserved and you can resume whenever you're ready. QR codes will be paused during suspension but can be reactivated when you resume.
Yes, when you renew your subscription, all your QR codes will be reactivated and available for use again. Your data and QR codes are preserved during subscription pauses or cancellations (within retention period).
We can help restore and redirect your QR code. Please contact support with the short link and destination URL, and we'll fix it right away. Our support team can restore deleted codes within 1 month of deletion.
You can transfer QR codes between personal and team accounts. Contact support to help migrate your QR codes to the correct team account. This ensures proper access and management within your organization.
QR codes will stop working after subscription cancellation. However, you can export your data before canceling. Reactivate your subscription to restore functionality. We maintain a 12-month retention period for canceled accounts.
Yes, you can enable email notifications for QR code scans. You can set up instant notifications or daily/weekly summaries. Configure notification preferences in your account settings.
Yes, our mobile app is available for both iOS and Android. Download it from the App Store or Google Play to manage your QR codes anywhere. The app provides full functionality including creation, editing, and analytics.
Yes, you can upgrade or downgrade your plan anytime. Your QR codes and data will be preserved. However, if you downgrade to a plan with lower limits, some features may be restricted. Contact support if you need assistance with plan changes.
The Business plan includes up to 10 team members. Additional users can be added for an extra fee. Team member invitations are free—simply enter their email addresses and they'll receive an invitation to join.
You can invite team members for free by entering their email addresses, and they'll receive an invitation to join the platform. Navigate to Team Settings in your dashboard to manage team members and their permissions.
Visit https://qrtrac.com/#pricing to explore all available plans. You can compare features, pricing, and choose the plan that best fits your needs.
We'll help you restore invoice access for the remaining user. Please contact our support team with your account details and we'll resolve this immediately. Invoice access can be managed through account permissions.
Your data is stored in secure data centers. The specific location depends on your plan and region. Contact support for details about data residency options. Enterprise customers can request specific data residency requirements.
Yes, we offer data residency options for enterprise customers. Please contact our sales team to discuss your specific requirements. We can accommodate various data residency needs for compliance and regulatory purposes.
Yes, you can export all analytics data including scans, locations, devices, and timestamps to Excel or CSV format from the analytics dashboard. This allows you to perform deeper analysis in your preferred tools.
Yes, our analytics dashboard shows both unique scans and total scans. Unique scans are tracked using device and session information, helping you understand how many different people engaged with your QR code.
Analytics data is stored indefinitely for active accounts. You can access historical data from any time period through the analytics dashboard. Export your data if you need to maintain records after account cancellation.
Yes, you can integrate with Google Analytics, Facebook Pixel, and other analytics platforms using UTM parameters and webhooks. This allows you to track QR code performance alongside your other marketing channels.
Yes, we support UTM parameter tracking for QR codes. Our team can set this up with a 1-hour SLA during business hours for Enterprise customers. UTM parameters help track campaign performance in Google Analytics and other tools.
The report includes Total Scans, New Users, and Returning Users for the previous week versus the current week, along with the percentage change. This helps you track growth and engagement trends over time.
You can add store names and addresses and assign a unique password to each store. Store personnel enter the password during redemption, and the analytics are automatically recorded against that specific store. This allows you to track performance by location.
Yes, you can add outlet names to your redemption reports. This feature allows merchants to input or select outlet names during the redemption process. The outlet name will appear in your analytics and redemption reports for better tracking.
You can add store names through your dashboard settings. Navigate to Settings > Store Information to add or edit your store name. You can add multiple stores and assign unique passwords to each for redemption tracking.
Store names can be up to 100 characters long and can include letters, numbers, and common special characters. This provides flexibility while maintaining data consistency in your reports.
This feature may not be available on the trial version. Store-wise redemption is typically included in Business and Enterprise plans. Contact support to confirm availability for your plan.
Yes, a video resource is available to help manage store redemption passwords. Check our help center or contact support for access to video tutorials and documentation on setting up and managing store redemption.
The experience remains the same; store personnel enter their unique password, and the data is automatically added to the analytics. The process is simple and quick, ensuring smooth redemption operations without disrupting customer service.
Donations go directly to your bank account. We process payments securely and transfer funds to your registered bank account, not to a platform account. You maintain full control over your funds.
Yes, each donation is processed and transferred directly to your charity's bank account. You can choose daily, weekly, or monthly transfer schedules based on your preferences and needs.
No, QRTRAC does not process payments or donations directly. Funds must go directly to your account depending on your payment method. We provide the QR code infrastructure, but payment processing is handled by your payment gateway or donation platform.
Enterprise customers receive priority support with 1-hour SLA for QR code creation during business hours. Contact support for urgent requests. Standard users can create QR codes instantly through the dashboard.
URL modifications can be done instantly through the dashboard. For Enterprise customers requiring assistance, we offer 1-hour SLA support during business hours. Most URL changes are immediate for dynamic QR codes.
Yes, we provide comprehensive support for all Seara brands and sub-brands. Enterprise plans include dedicated account management and can accommodate multiple brand configurations within a single account.
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